What to Do When a Vendor Does Not Deliver

May 9, 2012 at 3:39 pm 1 comment

If something unforeseen happens and a vendor for your wedding is unable to deliver as scheduled the first rule of thumb to remember is to stay calm and carry on because you have a backup plan in place and already know in advance if anything can go wrong it probably will.  This is not to say you can expect disaster at your wedding, it is more about having realistic expectations about the unexpected and any accompanying hiccups that may occur. As long as you have a signed contract that clearly defines the terms of services or products purchased everything will be alright in regards to credit card disputes or reimbursements. Read on for a few helpful tips on what to do when a wedding vendor does not deliver.

Vendor Communications

Keep a line of constant communications open with your vendors at all times including email, fax, postal mail, text, in-person visits and phone calls. Before your wedding day, it is very important that each of your vendors receives a copy of your wedding itinerary with a detailed summary of their part in the wedding including highlighted areas showing the specific times of service expected of your vendor.

First Responders

Ask several close friends or guests in advance if they would be willing to arrive a little early to be on call and ready to help if some unforeseen disaster strikes. Criteria to consider for your emergency wedding team helpers include a large vehicle such as an SUV, pickup truck or minivan and a calm demeanor. Make sure the people you are asking are physically able and willing to help out, have special talents or skills and know the geographic area well. Have a credit card or set amount of emergency cash on hand for last minute purchases.


If for some unknown reason your DJ is unable to arrive to your wedding on time, take comfort in the fact that you have made a plan in advance for such a situation by asking one of you ‘first responders’ to help out with music. Choose a helper who has access to a plentiful amount of music for creating a diverse wedding playlist and the sound equipment to play it on such as speakers and receivers. At the very least, the helper should know how to plug an iPod into a speaker or operate a boom box.


Due to the easy access of great state-of-the-art digital technology, chances are very good that you might have an amateur photographer or videographer at your wedding to help out in a pinch. If your photographer does not show up—forbid—if this happens simply communicate to your wedding helper the types of pictures you would like taken such as the altar, exchanging vows, the first kiss, leaving the church, cutting of cake, toast, first dance and leaving reception. Keep the list short and sweet and expectations low; remember they are helping you out solely from the goodness in their hearts.

Florist & Caterer

No need to be upset if catastrophe strikes with your caterer or florist, your wedding helpers have your back. For missing flowers, choose wedding helpers who know the area, have a large vehicle and can get to a florist or grocery store fast. Some talent or knowledge in arranging flowers and tying bows is helpful. Replacing a catered meal for guests is a piece of cake for your wedding helpers who have already compiled a list of local places to go for restaurants or volume and bulk warehouses such as Costco or Sam’s Club. It may not be the salmon and steak you were expecting to serve, but everyone gets to eat.

Wedding day moments are priceless, do not give in to negative emotional energy or anger on your wedding day, this is your day to shine and all you need to do as a couple is to concentrate on being happily married. Staying realistic about things that may go wrong and having a backup plan goes a long way in enhancing your special day. For more information on planning your wedding, visit the Great Bridal Expo, a national bridal show dedicated to everything about weddings. View the current tour schedule here.

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Entry filed under: Uncategorized, WEDDING PLANNING. Tags: , .

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1 Comment Add your own

  • 1. mrsburnes  |  May 22, 2012 at 5:50 pm

    Love the part about open communication – this can be applied to so much, but especially wedding planning.


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